7edbd Privacy Policy

7edbd ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every player who accesses or uses our online betting and casino platform. This Privacy Policy ("Policy") sets out in clear, formal terms what personal data we collect, the purposes for which we process it, the legal bases on which we rely, how we store and protect it, and the rights that belong to you as a data subject.

This Policy applies to all personal data collected through the 7edbd website at https://7edbd.io, any associated mobile interfaces, customer support communications, and any promotional or transactional communications we send to you by email or other means. It does not apply to the websites or services of third-party providers whose links or integrations may appear on the platform — those providers operate under their own separate privacy policies.

We take our data protection obligations seriously. The 7edbd platform serves players primarily in Bangladesh, and we apply data handling standards consistent with international best practices for the online gaming industry, including appropriate technical and organisational measures to safeguard your personal information at every stage of processing.

If you have questions about any aspect of this Policy, please contact our support team at [email protected] before using the platform.

For the purposes of this Privacy Policy, 7edbd is the data controller responsible for your personal data. The data controller determines the purposes and means of processing your personal information and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

All data protection enquiries, subject access requests, correction requests, deletion requests, and complaints relating to your personal data held by 7edbd should be directed to:

7edbd collects personal data in the following categories. We collect only what is necessary for the stated purpose and do not retain data beyond the periods described in Section 9.

3.1 Registration & Identity Data

When you create a 7edbd account, we collect: full legal name, date of birth, residential address in Bangladesh (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar), and a valid email address. This data is required to create your account and verify your identity.

3.2 KYC Verification Data

To comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations, we may collect copies of government-issued photo identification (National ID Card, passport, or driving licence), proof of residential address (utility bill or bank statement dated within three months), and in some cases a selfie photograph for liveness verification. KYC documents are processed securely and retained only for the period required by applicable regulations.

3.3 Financial & Transaction Data

We collect records of all deposits and withdrawals processed through your account, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in BDT, timestamps, and transaction reference numbers. We do not store full payment account credentials (e.g., full mobile wallet PINs or full bank account numbers) on our platform.

3.4 Betting & Gaming Activity Data

We maintain a complete record of your betting and gaming activity on the platform, including markets wagered on, stake amounts, game sessions, win/loss results, and bonus usage. This data is used to operate your account, resolve disputes, detect fraud, and comply with responsible gaming obligations.

3.5 Technical & Device Data

When you access the platform, our servers automatically collect certain technical data: IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited, and session duration. This data is used for security monitoring, fraud detection, and platform performance analytics.

3.6 Communications Data

If you contact 7edbd support by email or live chat, we retain records of your communications, including the content of your messages and any attachments you provide, for quality assurance, dispute resolution, and legal compliance purposes.

7edbd collects personal data through the following channels:

• Directly from you: Information you provide when registering an account, completing KYC, making deposits or withdrawals, contacting support, or participating in promotions.
• Automatically via the platform: Technical and device data collected automatically when you access the 7edbd website through server logs, session tracking, and platform analytics tools.
• From payment providers: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and partner banks to verify and reconcile your deposit and withdrawal transactions.
• From identity verification services: Where we use third-party KYC verification providers to cross-reference identity documents, we receive a verification result and associated data from those services. These providers are contractually bound to handle your data in accordance with this Policy.
• From fraud prevention and security services: We may receive risk signals or flagged data from industry fraud-prevention networks to protect the integrity of the platform and the safety of all players.

7edbd processes your personal data for the following specific purposes:

• Account management: Creating, maintaining, and managing your 7edbd player account, including processing logins, account updates, and password resets.
• Payment processing: Verifying, authorising, and recording all deposits and withdrawals in BDT through your chosen payment method.
• Identity and age verification: Confirming that you are 21 years of age or older and that the identity information you provided during registration is accurate.
• AML and fraud prevention: Monitoring transactions and gameplay for patterns consistent with money laundering, fraud, bonus abuse, or other prohibited activities.
• Responsible gaming compliance: Applying deposit limits, session limits, self-exclusion requests, and reality checks you have activated, and monitoring for signs of problem gambling behaviour.
• Customer support: Responding to your enquiries, resolving disputes, and providing technical assistance.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, reliability, and user experience of the 7edbd platform.
• Legal compliance: Fulfilling our obligations under applicable gaming regulations, AML laws, and any lawful requests from regulatory or law enforcement authorities.
• Promotional communications: Sending you relevant 7edbd promotions and offers by email, where you have consented to receive such communications and have not subsequently opted out.

7edbd processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil the agreement between you and 7edbd, including account creation, payment processing, and delivery of gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including KYC verification, AML monitoring, and responding to lawful regulatory or law enforcement requests.
• Legitimate interests: Processing carried out for the legitimate interests of 7edbd or the player community, including fraud detection, platform security, responsible gaming monitoring, and platform analytics, where those interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, informed consent, primarily for sending promotional communications. You may withdraw consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email we send.

7edbd does not sell, rent, or trade your personal data. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

7.1 Payment Processors

To process your deposits and withdrawals, we share the minimum necessary transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, or your bank). These providers process your data under their own privacy policies and are subject to applicable financial services regulations.

7.2 KYC and Identity Verification Providers

Where we use third-party identity verification services to conduct KYC checks, we share copies of the documents you submit. These providers are contractually obligated to use your data solely for the verification purpose and to maintain equivalent data security standards.

7.3 Fraud Prevention and Security Services

We may share limited account and transaction data with fraud prevention networks and cybersecurity service providers to detect and prevent fraudulent activity that could harm you or other players on the platform.

7.4 Regulatory and Legal Authorities

We will disclose personal data to regulatory bodies, law enforcement agencies, or courts when legally required to do so, including in response to a court order, subpoena, or equivalent lawful demand. Where permitted by law, we will notify you of such a disclosure.

7.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 7edbd's business, player data may be transferred to the acquiring entity as part of the transaction. You will be notified of any such transfer and your rights will be preserved under the terms of this Policy.

7edbd uses cookies and similar technologies on its platform. A cookie is a small text file placed on your device by a website to remember information about your session or preferences. The following categories of cookies are used:

• Essential cookies: Strictly necessary for the platform to function. These include session authentication cookies that keep you logged in during your visit and security cookies that help protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language, display settings, and responsible gaming limits. Disabling these cookies may affect the personalisation of your experience.
• Analytics cookies: Used to collect aggregated, anonymised information about how players use the platform, such as which pages are visited most frequently and where errors occur. This data helps us improve platform performance. No personally identifiable information is included in analytics reports.

7edbd does not deploy third-party advertising cookies, retargeting pixels, or social media tracking scripts. Your browsing activity on external websites is never tracked by 7edbd.

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging into your 7edbd account.

7edbd retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy or to comply with applicable legal and regulatory obligations. The following retention periods apply:

Following the expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. If a legal hold applies (for example, where data is required for ongoing litigation or regulatory investigation), retention will be extended until the hold is lifted.

7edbd implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS/SSL encryption on all data transmitted between your device and our servers, ensuring that your credentials and personal information are protected in transit.
• Encrypted storage of sensitive data at rest, including KYC documents and payment-related records, on access-controlled servers.
• Access controls limiting internal access to personal data on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security training.
• Intrusion detection systems and continuous security monitoring to identify and respond to potential threats in real time.
• Regular security audits and vulnerability assessments of the platform infrastructure.
• Incident response procedures that enable us to identify, contain, and notify affected players of any confirmed data breach within a reasonable timeframe.

As a player whose personal data is processed by 7edbd, you hold the following rights. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Request — [Right Name]". We will respond within five business days.

11.1 Right of Access

You have the right to request a copy of all personal data that 7edbd holds about you. We will provide this in a clear, structured format within a reasonable timeframe and at no charge for standard requests.

11.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Where the data in question was provided as part of KYC verification, we may require supporting documentation to confirm the correction.

11.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where the processing is unlawful. This right is subject to exceptions where retention is required by law — for example, AML record-keeping obligations may require us to retain transaction data even after account closure.

11.4 Right to Data Portability

You have the right to receive personal data you provided to 7edbd in a structured, commonly used, machine-readable format, and to have that data transmitted directly to another service provider where technically feasible.

11.5 Right to Object

You may object to the processing of your personal data where it is based on the legitimate interests of 7edbd. We will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, or where the processing is necessary for the establishment, exercise, or defence of legal claims.

11.6 Right to Withdraw Consent

Where processing is based on your consent (primarily for promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Use the unsubscribe link in any marketing email or contact [email protected].

The 7edbd platform is strictly intended for adults aged 21 years and older. We do not knowingly collect personal data from any person under the age of 21. If we discover or are informed that an account has been registered by a person under 21, we will immediately close the account, delete all associated personal data (subject to any legal obligation to retain evidence of the underage access), and return any deposited funds.

If you believe that a minor has registered on the 7edbd platform, please notify us immediately at [email protected] so that we can take prompt action.

7edbd's primary servers are located in data centres that maintain high standards of physical and digital security. In the course of operating the platform and engaging third-party service providers (such as KYC verification providers and fraud prevention services), your personal data may be transferred to and processed in jurisdictions outside Bangladesh.

Where such international transfers occur, 7edbd ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with all third-party processors that impose obligations equivalent to those described in this Policy. We do not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing additional protective measures.

7edbd reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. The date of the most recent revision is displayed at the top of this page.

Where changes are material — meaning they significantly affect how we process your data or the rights available to you — we will notify registered players by email to the address on file, with a minimum of 14 days' notice before the changes take effect. Continued use of the platform after the stated effective date of any update constitutes your acknowledgement of the revised Policy.

We encourage you to review this page periodically to stay informed about how 7edbd protects your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7edbd handles your personal data, please contact our support team. All privacy-related enquiries are handled by staff with specific data protection responsibilities.

Email: support @7edbd.io

Please include "Privacy Request" or "Privacy Enquiry" in the subject line of your email so that it is routed to the correct team. We aim to respond to all privacy-related enquiries within five business days. Formal data subject requests (access, erasure, portability) will receive a full written response within 30 days of identity verification being completed.